Terms of service

Shopping with The Clasp Room

Last updated: October 4, 2026.

These terms explain how purchases and use of theclasproom.com work. References to “we”, “us” and “our” mean The Clasp Room. Our Shipping Policy and Returns & Refunds Policy form part of the purchase conditions. Nothing in these terms limits mandatory consumer rights.

About our store

The Clasp Room is an online boutique currently serving customers in the United States. Shopify provides our ecommerce platform. The Clasp Room is responsible for customer support and resolving purchases made through this store.

Using the store

You must be legally able to enter into a purchase or have authorization from a parent or legal guardian. Provide accurate billing, delivery and contact information. Do not use the store unlawfully, interfere with its operation or attempt unauthorized access to accounts or systems.

Products and descriptions

Materials, dimensions, colors and care requirements vary by style. Refer to each product description before ordering. Display settings can affect how colors appear, and measurements may vary slightly. These variations do not remove your rights if an item is defective, materially different from its description or incorrectly supplied.

Prices and payment

Prices are displayed in US dollars. Applicable shipping charges and taxes are shown at checkout before payment. Promotions are subject to the conditions shown with the offer. Changes to prices do not retroactively change an accepted order.

Orders and availability

An order confirmation acknowledges receipt of your order. If an item becomes unavailable, information needs correction or we cannot fulfill an order, we will contact you and provide an appropriate resolution, including a refund for a canceled, paid item. We will not substitute a product or increase the amount charged without your agreement.

Shipping and delivery

Orders are fulfilled through partner warehouses in the United States and overseas. Estimated standard shipping is typically 2–5 business days for US-origin products and 5–10 business days for overseas-origin products. Estimates are not guaranteed arrival dates; processing and carrier or customs delays may affect delivery. Items may arrive in separate packages. Read our Shipping Policy for full details.

Cancellations and order changes

Email support@theclasproom.com immediately to request a cancellation or change. Requests are not guaranteed and cannot be accepted once fulfillment processing has begun or the order has shipped. If cancellation is no longer possible, eligible items may be returned under our return policy.

Returns and refunds

Request an eligible return by emailing returns@theclasproom.com within 7 calendar days after delivery of the final package in your order. Include your order number, reason and clear photos of the product, tags and packaging. If photos are not immediately available, contact us within the return window so we can record your request.

Items must be unused and retain their original tags, packaging and SKU labels. Wait for authorization and the correct address before returning anything. Approved returns must be dispatched within 7 calendar days of submitting the request. You pay return shipping for a change of mind; for a confirmed damaged, defective or incorrect item, we cover any required return shipping. Approved refunds are issued to the original payment method. We do not offer direct exchanges. Read our Returns & Refunds Policy for the complete conditions.

Privacy and customer accounts

Our Privacy Policy explains how personal information is handled and the choices available to you. Keep your account verification codes private. Never send payment card details by email.

Third-party services and links

External websites and services have their own terms and privacy practices. Links to those services do not change our responsibility for resolving purchases made from The Clasp Room.

Store content

Our brand and original store content may not be reproduced for commercial use without permission. Product and supplier marks remain the property of their respective owners. Nothing in this section restricts rights permitted by applicable law.

Consumer rights and resolving concerns

If you have a concern, email hello@theclasproom.com so we can work toward a resolution. Applicable mandatory law prevails over conflicting wording in these terms. Nothing here excludes rights or remedies that cannot legally be excluded.

Changes to these terms

We may update these terms prospectively and will update the date above. Changes will not remove rights associated with an existing purchase. Purchase conditions applicable when you place an order continue to apply to that order.