A few things to know
Where do you ship?
We currently deliver to the United States. Orders may ship from partner warehouses in the US or overseas.
How long does delivery take?
Estimated standard shipping is typically 2–5 business days for US-origin products and 5–10 business days for overseas-origin products. Check each product page for its estimate. Processing and carrier or customs delays can affect arrival dates. See our Shipping policy.
Is shipping free?
The applicable shipping charge is shown at checkout before payment. If a free-shipping promotion is available, its conditions will be shown with the offer.
How do I track my order?
We send tracking details when your order ships. Items may arrive in separate packages. For help, email support@theclasproom.com with your order number.
What are your bags made from?
Materials vary by style. Our selection may include PU, woven textiles, polyester and other materials. Refer to each product's description for its stated composition; we do not describe every bag as leather.
Where can I find measurements and care instructions?
Check the product description for available measurements in inches and material details. Follow any care instructions provided for that specific item. If anything is unclear, contact us before ordering.
Can I return a bag?
Eligible unused items can be requested for return within 7 calendar days of delivery of your order's final package. Keep the original tags, SKU labels and packaging. Approved returns must be shipped within 7 calendar days of submitting your request. See our Returns & refunds policy for the complete conditions.
What do I need for a return request?
Email returns@theclasproom.com with your order number, reason and clear photos of the product, tags and packaging. Include photos of any damage or error. If photos are not immediately available, contact us within the return window so we can record your request.
Who pays for return shipping?
You pay return shipping for a change of mind. For a confirmed damaged, defective or incorrect item, we will cover any required return shipping and coordinate the resolution. Always wait for instructions before returning an item.
Can I cancel or change my order?
Email support immediately. Cancellation and changes are not guaranteed and cannot be accepted once fulfillment processing begins or your order has shipped.
Do you offer exchanges?
We do not offer direct exchanges. Request an eligible return and place a separate order for the item you prefer.
How can I contact you?
Write to hello@theclasproom.com, or visit our Contact page.