Refund policy

Returns & refunds

To request a return, email returns@theclasproom.com within 7 calendar days of delivery. If your order arrives in multiple packages, this window starts when the final package is delivered.

Return eligibility

Eligible items must be unused, in the same condition as received, with original tags, packaging and any SKU labels. Keep your order confirmation or other proof of purchase. Items clearly marked Final Sale are not eligible for change-of-mind returns. This does not limit your rights for defective, damaged or incorrectly supplied goods.

How to request a return

  1. Email your order number, the item you wish to return and the reason.
  2. Include clear photos of the item, its tags and packaging. For damage, defects or an incorrect item, include photos showing the issue.
  3. Wait for approval and the return address and instructions before sending anything back. Do not send returns to the address on your parcel or our business address without authorization.

If you cannot provide photos immediately, contact us within the 7-day window so we can record your request and help you provide the information needed to review it.

Approved returns must be shipped within 7 calendar days of submitting the return request. Retain the tracking number and proof of shipment. Contact us promptly if you have not received instructions; we will help you coordinate the return within this deadline.

Shipping costs

For change-of-mind returns, you are responsible for return shipping costs, and original shipping charges are not refundable. For a confirmed damaged, defective or incorrect item, we will arrange an appropriate resolution and cover any required return shipping. Please contact us before purchasing a return label.

Damaged or incorrect items

Inspect your order when it arrives and report any issue promptly with your order number and clear photos. We will review the issue and arrange an appropriate remedy. Do not discard the item or packaging until we confirm the next steps.

Refunds

We will notify you when your return has been received and reviewed. Return inspection and processing generally take 5–7 business days after receipt. Approved refunds are issued by The Clasp Room to your original payment method. Your bank or payment provider may take additional time to post the refund.

Exchanges & cancellations

We do not offer direct exchanges. You may request an eligible return and place a separate order for another item.

For a cancellation or order change, email support@theclasproom.com immediately. Requests are not guaranteed and cannot be accepted once fulfillment processing has begun or the order has shipped. If cancellation is no longer possible, our return policy applies where eligible.

These conditions do not limit any applicable statutory consumer rights.